1 xbat FAQ — your
All your questions answered here

If you do not receive your OTP, wait 1–2 minutes first. Then "Resend" Click the button and confirm that your mobile number is correct and your network connection is stable. If SMS is blocked on your device, please unblock it. If the issue persists, contact us via live chat.

KYC (Know Your Customer) verification must be completed before your first withdrawal. Upload photos of both the front and back of your national ID card or passport. KYC verification is typically completed within 24–48 hours and is required to keep your account secure and ensure legitimate withdrawals.

On the login page Click the "Forgot Password?" link, enter your registered mobile number, and an OTP will be sent to you. Use the OTP to set a new password. Your new password should be at least 8 characters long and contain a mix of letters and numbers.

If your account is suspended, email support@1xbat.cash immediately or reach us via live chat. Let us know the reason for the suspension and we'll resolve it quickly. Suspensions are usually caused by incorrect information, multiple accounts, or a rule violation.

The minimum deposit at 1 xbat is just ৳200 BDT. This limit applies to all payment methods. There is no strict maximum deposit limit, but for large amounts please contact support.

Deposits are usually instant, but may occasionally take 5–15 minutes. First, confirm the transfer was sent from your mobile banking app, then refresh the page. If the funds still haven't arrived after 15 minutes, contact us via live chat with your transaction ID or support@1xbat.cashLet us know.

1 xbat does not charge any fees on deposits. However, your mobile banking provider (Mobile Pay / Nagad / Rocket) may apply their own service charges in accordance with their terms and conditions.

Minimum Withdrawal ৳500 BDT. Winnings from bonuses require wagering conditions to be met before withdrawal. Your own deposited funds can be withdrawn at any time, as long as KYC verification is complete.

If your withdrawal takes more than 24 hours, contact us via Live Chat or at support@1xbat.cash with your withdrawal request number. Make sure your KYC is complete and your payment details are correct. An incorrect mobile number can cause payment delays.

Generally, you can make up to 3 withdrawal requests per day from a single account. If you need to withdraw a larger amount at once, contact support and we can make a special arrangement.

A wagering requirement means you need to place a certain amount in bets before you can withdraw bonus winnings. For example, 5x wagering means you must bet five times the bonus amount. Wagering can be completed across both Sports and Casino games. Full terms on the Promotions page view.

Free bets can generally be used for Sports Betting. Specific match or odds conditions may apply. Winnings from free bets can be withdrawn, minus the original free bet amount. Make sure to use them before they expire.

Loyalty points are added automatically with every bet you place. On the Rewards page to view your accumulated points and redeem them for cashback, bonuses, or special rewards. VIP members earn more points and enjoy exclusive benefits.

Live betting means placing bets in real time while a match is in progress. Odds change moment to moment based on how the game is unfolding. In cricket, for example, new odds are offered before every ball. Because odds shift so quickly, live betting requires fast decision-making.

Minimum Bet ৳10 BDT starting from. Maximum bet limits vary by sport and event — higher limits apply for major tournaments. Separate rules apply for jackpot games — see details on the Jackpot page view.

Once a bet is confirmed, it generally cannot be cancelled. However, some bets offer a Cash Out option, which lets you withdraw your money before the match ends. Cash Out is not available on all bets.

Change your password immediately, then notify us at support@1xbat.cash. Provide details of any suspicious activity you noticed. Our security team will act promptly, and your account may be temporarily locked if necessary.

1 xbat is always 1xbat.cash Always log in from our official domain. Do not log in from any other domain. 1 xbat will never ask for your password or OTP by phone or SMS. If anyone requests this, it is a scam. If in doubt, contact support directly.

Clear your browser cache and cookies. Check your mobile data or WiFi connection. Close any other open tabs. If the issue persists, try a different browser or contact support.

Open 1xbat.cash in your mobile browser. Go to your browser settings and allow notifications. You will then receive live match updates, bonus offers, and payment confirmations directly on your phone.

Yes. You can temporarily suspend your account yourself — this is known as Self-Exclusion. Contact support to deactivate your account for anywhere between 24 hours and 6 months.

If you feel you cannot control your betting, reach out to a family member or someone you trust. 1 xbat always encourages responsible gaming. Our on the Responsible Gaming page resources available. Betting is for fun, not stress.